INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are all products on Zexin 100% original and authentic?

Yes, Zexin only deals in 100% original and authentic products. We source directly from authorized distributors and trusted suppliers to ensure every item meets high-quality standards.

How long does delivery take after I place an order?

Delivery usually takes 2–5 working days for major cities in Pakistan. For remote or out-of-city locations, it may take up to 7 days. You will receive a tracking number as soon as your order is dispatched.

What if I receive a damaged or incorrect product?

We sincerely apologize if that happens. Please contact our support team within 24 hours of receiving the product with pictures, and we’ll arrange a free replacement or refund based on the situation.

Can I cancel or change my order after placing it?

Orders can be changed or canceled within 1 hour of placement. After processing begins, cancellation or modification is not guaranteed. Please contact our support team promptly for assistance.

Why should I trust Zexin for my purchases?

Zexin is committed to quality, transparency, and customer satisfaction. We offer genuine products, secure payment options, fast shipping, and responsive customer service — all designed to give you a worry-free shopping experience.

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